These Terms & Conditions apply to your use of the Tn Town website and to purchases made through tntown.co.uk.

Tn Town is operated by DISCOVERYECTA LTD, a company registered in England and Wales under Company No. 13652539 and VAT No. GB394349752.

Please read these Terms & Conditions carefully before using our website or placing an order.

1. Acceptance of These Terms

By accessing our website, using our services or placing an order with Tn Town, you agree to these Terms & Conditions together with our Privacy Policy and Delivery & Returns Policy.

If you do not agree with these Terms & Conditions, you should not use our website or place an order with us.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

2. About Tn Town

Tn Town is an online retailer specialising in footwear and related products.

Tn Town is operated by:

DISCOVERYECTA LTD
Company No. 13652539
VAT No. GB394349752

For customer service enquiries, please contact info@tntown.co.uk or use the form available on our Contact Us page.

3. Products and Product Information

We take reasonable care to ensure that product descriptions, prices and other information displayed on our website are accurate.

Where relevant, product-specific information regarding condition, age or other characteristics will be displayed on the relevant product page.

Due to the nature of footwear and collectable products, original packaging and shoe boxes may show signs of storage, handling or transit.

We reserve the right to correct errors or inaccuracies in product information where necessary.

4. Pricing

All prices displayed on our website are shown in the applicable currency and include VAT where applicable, unless otherwise stated.

Delivery charges, where applicable, will be clearly displayed before an order is completed.

We make reasonable efforts to ensure that prices are accurate. If we discover an obvious pricing error before accepting an order, we may contact you to provide the correct information and give you the opportunity to proceed at the correct price or cancel the order.

Prices may change from time to time.

Prices may also vary between products, sizes or variants according to factors including availability and market conditions.

Any price change will not affect an order that we have already accepted, except where there has been an obvious and genuine pricing error and applicable law permits us to correct it.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the products contained in your order.

You are responsible for ensuring that the information you provide when placing an order is accurate and complete.

Before submitting an order, you will have an opportunity to review the products selected and the information provided.

After placing an order, you will receive an order confirmation by email.

7. Order Acceptance

Receiving an automated order confirmation does not necessarily mean that we have accepted your order.

An order is accepted when we confirm acceptance or dispatch the products to you, depending on the circumstances.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable
• There has been an obvious pricing or product-information error
• Payment cannot be authorised
• We reasonably suspect fraudulent or unauthorised activity
• We are unable to deliver to the address provided
• The order would breach applicable law or our reasonable purchasing restrictions

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products.

8. Payment

Payment must be made using one of the payment methods available at checkout.

Depending on availability, these may include payment methods provided through:

• Shopify Payments
• PayPal
• Klarna
• Clearpay

Payment services provided by third parties may also be subject to the terms and eligibility requirements of the relevant payment provider.

We do not guarantee that every payment method will be available for every order or customer.

9. Product Availability

All orders are subject to availability.

Although we take reasonable steps to maintain accurate stock information, a product may occasionally become unavailable after an order has been placed.

If this happens, we will contact you and, where appropriate, refund the amount paid for the unavailable product.

10. Delivery

We deliver to the locations made available through our website and checkout.

Current delivery methods, prices and estimated delivery times are set out in our Delivery & Returns Policy.

For UK orders, our current delivery options include:

• Standard Shipping
• Express Shipping
• Guaranteed Next Day Delivery

Customers are responsible for providing an accurate and complete delivery address.

Delivery estimates are estimates unless expressly stated otherwise. Circumstances outside our reasonable control, including courier disruption, adverse weather, customs delays or other events, may affect delivery.

Please refer to our Delivery & Returns Policy for complete delivery information.

11. International Orders

International delivery availability, costs and estimated delivery times are shown on our website or during checkout where applicable.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless expressly stated otherwise, these charges are not included in the product or delivery price and are the responsibility of the recipient.

Customs procedures may cause delays outside our reasonable control.

12. Cancellation Rights

Customers purchasing online may have statutory rights to cancel qualifying orders.

For qualifying purchases, customers generally have the right to notify us that they wish to cancel within 14 days of receiving the goods, without needing to provide a reason. UK government guidance confirms this distance-selling right.

After notifying us of a qualifying cancellation, customers generally have a further 14 days to return the goods.

Certain products or circumstances may be excluded from statutory cancellation rights where permitted by law.

To request a cancellation or return, please contact info@tntown.co.uk or use the form available on our Contact Us page.

13. Returns, Refunds and Exchanges

Our return, refund and exchange procedures are explained in our Delivery & Returns Policy.

Where a refund is due, it will be returned using the applicable original payment method unless otherwise agreed or required.

Where a customer selected a premium delivery option rather than our standard delivery service, any statutory refund of the original delivery charge may be limited to the cost of our standard delivery service where permitted by law. 

15. Intellectual Property

Third-party product names, trademarks and logos displayed on our website remain the property of their respective owners.

The sale of third-party branded products by Tn Town does not by itself imply sponsorship, endorsement, authorisation or affiliation with the relevant brand unless expressly stated.

16. Acceptable Use of Our Website

You must not use our website:

• For unlawful or fraudulent purposes
• To interfere with the operation or security of the website
• To attempt to gain unauthorised access to our systems
• To introduce malicious software, viruses or other harmful material
• To collect information from the website using unauthorised automated methods
• To infringe our intellectual property rights or the rights of others

We reserve the right to take reasonable action where our website is being misused.

17. Limitation of Liability

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.

Where you are purchasing as a consumer, we do not exclude or restrict your statutory consumer rights.

18. Third-Party Services and Links

Our website may contain links to or integrations with services operated by third parties, including payment providers, social-media platforms and other service providers.

Those third parties may operate under their own terms and privacy policies.

We are not responsible for the content or operation of third-party websites that we do not control.

19. Suspension or Termination of Website Access

We may suspend, restrict or terminate access to our website where reasonably necessary, including where we reasonably believe that:

• The website is being used unlawfully or fraudulently
• These Terms & Conditions have been seriously breached
• Our website, systems, customers or business are being threatened or abused

Termination or restriction of website access does not affect rights or obligations that arose before the restriction or termination.

20. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include courier disruption, severe weather, natural disasters, strikes, transport disruption, telecommunications failures, government action or other events that we could not reasonably prevent.

Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate with the customer where appropriate.

21. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, services, website, policies or legal requirements.

The version published on our website will be the current version.

Changes will not retrospectively remove rights that have already arisen under an order or contract.

22. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

23. Governing Law

These Terms & Conditions and contracts between you and Tn Town are governed by the laws applicable in England and Wales, subject to any mandatory consumer protections that apply to you based on where you live.

24. Contact Us

If you have any questions about these Terms & Conditions, an order or our services, please contact:

Tn Town
Operated by DISCOVERYECTA LTD
Company No. 13652539
VAT No. GB394349752

Email: info@tntown.co.uk

You can also contact us using the form available on our Contact Us page