Tn Town respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how and why we use it, how it is collected, who we may share it with, how long we keep it, how we protect it and the rights available to you.

Tn Town is operated by DISCOVERYECTA LTD, registered in England and Wales under Company No. 13652539.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@tntown.co.uk or through the contact form available on our Contact Us page.

1. Information We Collect

Depending on how you interact with Tn Town, we may collect the following personal information:

• Your name
• Email address
• Telephone number, where provided
• Billing and delivery address
• Order and transaction information
• Products purchased, viewed or added to your basket
• Customer account information, where applicable
• Payment-related information
• Communications you send to us, including customer service, return and exchange enquiries
• Marketing preferences
• IP address
• Browser, device and network information
• Information about how you interact with our website
• Cookie identifiers and similar online identifiers
• Information about how you interact with our marketing communications and advertisements

We only collect personal information that is reasonably necessary for operating our store, providing our services, fulfilling orders, communicating with customers, maintaining security and carrying out permitted marketing and analytics activities.

2. How We Collect Your Information

We may collect personal information when you:

• Browse or interact with our website
• Place an order
• Create or use a customer account
• Contact us by email or through our Contact Us form
• Request a return, refund or exchange
• Sign up to receive marketing communications
• Interact with our emails or other marketing communications
• Interact with our advertisements
• Accept or manage cookies and similar technologies on our website

Certain information may also be collected automatically through cookies, pixels and similar technologies, subject to applicable law and your consent choices.

3. How and Why We Use Your Information

We may use your personal information for the following purposes:

Processing and fulfilling orders

We use information including your name, contact information, delivery address and order information to process purchases, arrange delivery, provide tracking information and communicate with you regarding your order.

Processing payments

Payment information is processed securely through our payment service providers.

Tn Town does not directly store your payment card details.

Providing customer service

We use your information to answer questions, resolve issues and process returns, refunds and exchanges.

Preventing fraud and maintaining security

We may use information to protect our customers, website and business against fraud, misuse, unauthorised transactions and other security threats.

Complying with legal obligations

We may process and retain information where required for accounting, taxation, regulatory, fraud-prevention or other legal purposes.

Operating and improving our website

We may analyse how visitors use our website to understand its performance, troubleshoot problems and improve our products, services and customer experience.

Marketing and advertising

Where permitted by law, we may use personal information to communicate with customers about our products and offers, understand the effectiveness of our advertising and provide or measure relevant advertising.

Where consent is legally required for a particular marketing or tracking activity, we will rely on your consent choices.

4. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for collecting and using personal information.

Depending on the particular processing activity, we may rely on:

Contract — where processing is necessary to fulfil an order, provide a service you have requested or take steps at your request before entering into a contract.

Legal obligation — where processing is necessary for us to comply with legal, accounting, taxation or regulatory requirements.

Legitimate interests — where processing is necessary for our legitimate business interests, such as preventing fraud, securing our website, managing and improving our business and providing customer service, provided those interests are not overridden by your rights and interests.

Consent — where you have given us permission to process information for a particular purpose, including certain marketing, analytics, advertising, cookie and tracking activities.

Where we rely on consent, you can withdraw your consent at any time.

5. Payments

Payments made through Tn Town are processed using third-party payment providers.

Depending on the payment method selected at checkout, your information may be processed by:

• Shopify Payments
• PayPal
• Klarna
• Clearpay

These providers may process information necessary to authorise and complete transactions, provide their payment services, verify eligibility where applicable and prevent fraud.

When you choose a third-party payment method such as PayPal, Klarna or Clearpay, that provider may process your personal information in accordance with its own privacy policy and terms.

Tn Town does not directly store your payment card details.

6. Who We Share Information With

We do not sell your personal information.

We may share personal information where reasonably necessary with organisations that help us operate Tn Town and provide our services.

These may include:

Shopify — which provides the ecommerce platform used to operate our online store.

Payment providers — including Shopify Payments, PayPal, Klarna and Clearpay, depending on the payment method selected.

Delivery and logistics providers — including Royal Mail and other couriers used to deliver customer orders.

Klaviyo — which we use for email marketing, customer communications and related marketing activities.

Meta — we use technologies including the Meta Pixel for purposes that may include advertising measurement, attribution and personalisation, subject to applicable law and your consent choices.

Google — we use or may use Google services including Google Analytics and Google Ads to understand how visitors use our website, measure advertising performance and conversions and, where applicable, provide or measure relevant advertising. Google may process information collected through cookies and similar technologies in accordance with applicable consent requirements.

Professional and service providers — including accountants, technology providers, fraud-prevention providers and professional advisers where reasonably necessary.

Government, regulatory and law-enforcement authorities — where disclosure is required by law or reasonably necessary to protect our legal rights, prevent fraud or address unlawful activity.

We only share personal information where there is an appropriate reason for doing so.

7. Cookies, Analytics and Advertising Technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function properly, including functionality relating to checkout, security, shopping baskets and customer preferences.

We also use or may use non-essential cookies, pixels and similar technologies for purposes including:

• Understanding how visitors use our website
• Measuring website and marketing performance
• Remembering customer preferences
• Measuring advertising effectiveness
• Measuring purchases and other conversions
• Understanding whether an advertisement resulted in a purchase or other action
• Providing and measuring relevant or personalised advertising, where permitted
• Understanding interactions with marketing communications

The services and technologies we use or may use include:

• Meta Pixel
• Klaviyo
• Google Analytics
• Google Ads

These services may collect information such as IP address, device and browser information, website activity, pages or products viewed, interactions with our website, purchases and online identifiers.

Where required by applicable law, non-essential cookies and similar tracking technologies will be used in accordance with your consent choices.

You can manage your cookie preferences using the cookie consent controls available on our website. You may also be able to control or delete cookies using your browser settings.

Disabling certain cookies may affect some website functionality.

8. Marketing Communications

Where permitted, we may use your contact information to send you marketing communications about Tn Town products, offers and other updates.

Where consent is required, we will only send such communications where the appropriate consent has been obtained.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained within our marketing emails.

You can also contact us at info@tntown.co.uk to update your marketing preferences.

Unsubscribing from marketing communications will not prevent us from sending necessary service communications relating to an order, payment, return, refund, exchange or other transaction with us.

9. How We Keep Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Our online store is operated using Shopify, and checkout and payment information is transmitted using secure encrypted connections.

Payment processing is carried out through secure third-party payment providers. Tn Town does not directly store payment card details.

Access to personal information is limited to where it is reasonably required for legitimate business purposes.

While we take appropriate measures to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Google similarly requires merchants to secure personally identifiable information and payment/transaction processing using SSL-protected processes.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, taxation, fraud-prevention and regulatory requirements.

The length of time information is retained may vary depending on the type of information and why we hold it.

When determining an appropriate retention period, we consider:

• The purpose for which the information was collected
• Whether the information remains necessary to provide our services
• Legal, taxation and accounting requirements
• Fraud-prevention and security requirements
• Customer service requirements
• The establishment, exercise or defence of legal claims

When personal information is no longer reasonably required, it will be deleted, anonymised or otherwise handled in accordance with applicable data protection requirements.

UK privacy rules permit businesses to state the criteria used to determine retention where a single precise retention period isn't appropriate.

11. International Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure appropriate protections are in place as required by applicable UK data protection law.

Depending on the destination and provider, these protections may include applicable UK adequacy regulations or approved contractual safeguards.

You may contact us at info@tntown.co.uk if you would like further information about safeguards applicable to international transfers of your personal information.

12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

Right of access — you may request information about the personal information we hold about you and obtain a copy.

Right to rectification — you may ask us to correct inaccurate or incomplete personal information.

Right to erasure — you may ask us to delete your personal information in certain circumstances.

Right to restriction — you may ask us to restrict the processing of your personal information in certain circumstances.

Right to data portability — you may have the right to receive certain personal information in a portable format or request its transfer where applicable.

Right to object — you may object to certain processing of your personal information.

Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time.

These rights are not absolute and may depend on the circumstances and the lawful basis on which your information is processed.

Your right to object

You have the right to object to the processing of your personal information where we rely on legitimate interests, including the right to object to the use of your personal information for direct marketing.

13. How to Access, Correct or Delete Your Information

If you would like to exercise your data protection rights, request access to your personal information, correct your information or ask us to delete information where applicable, you can:

Email info@tntown.co.uk

or

Use the contact form available on our Contact Us page.

Please provide enough information for us to identify you and understand your request.

We may need to request additional information to verify your identity before responding to certain requests.

We will respond to valid requests in accordance with applicable UK data protection law.

14. Withdrawing Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Depending on the type of processing, you can do this by:

• Changing your preferences through our website's cookie consent controls
• Using the unsubscribe link contained in marketing emails
• Contacting us at info@tntown.co.uk
• Using the form available on our Contact Us page

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

15. Children

Our website and services are not specifically directed towards children, and we do not knowingly seek to collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us inappropriately, please contact info@tntown.co.uk.

16. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those third parties before providing personal information to them.

Third-party payment and service providers may also process personal information under their own privacy policies when you choose to use their services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, legal obligations or data-processing practices.

The latest version will be published on this page together with the date it was last updated.

Where appropriate, we may provide additional notice of significant changes.

18. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or would like to exercise a data protection right, please contact:

Tn Town
Operated by DISCOVERYECTA LTD
Company No. 13652539
Email: info@tntown.co.uk

You can also contact us using the form available on our Contact Us page.

19. Complaints

If you have concerns about how we use your personal information, please contact us so that we can investigate your concerns.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.