Delivery & Returns

UK Postage

Free UK Shipping on all orders!

Tn Town dispatches all orders from the United Kingdom using tracked delivery services. Our free Standard Shipping service is sent using Royal Mail Tracked 48.

UK Delivery Options

Standard Shipping (FREE) : 2–5 working days

Express Shipping (£9.99) : 1–3 working days

Guaranteed Next Day Delivery (£15) : Next working day when ordered before 3pm Monday–Friday. 

Delivery updates with tracking information will be sent via email so you are kept informed on your order as soon as it's placed.

Our Guaranteed Next Day Delivery will deliver your parcel the next working day if ordered before 3pm, excluding weekends. If ordered on the weekend, your parcel will be shipped Monday & delivered the next working day (Tuesday).

Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete. If an incorrect or incomplete address is provided, please contact us as soon as possible. Once an order has been dispatched, we may be unable to amend the delivery address or recover the parcel.

Customers are responsible for monitoring the tracking information provided and collecting parcels from the post office (if selected on Royal Mail) within the timeframe specified by the courier. If a parcel is not collected and a delivery issue occurs, please contact us and we will assist where possible.

Delays can occur during busy periods, we will make sure you are updated from the moment you place an order.

Due to the nature of our industry, shoe boxes may arrive damaged. Tn Town cannot guarantee the condition of original boxes due to storage and / or goods in transit.

Please note that footwear over 5 years old may be considered vintage or collectable. Due to natural ageing, materials including glue, rubber and paint may deteriorate over time, even where the item has remained unworn. Customers should carefully consider the age and intended use of vintage footwear before wearing it.

International Postage

International postage costs will depend on the weight and value of the item, this price will be shown at checkout.

If you are based outside the United Kingdom, the following postage timeframes apply:

Europe & Rest of the World: 10-15 working days*

*Please note any orders going outside the UK may be subject to delayed delivery times due to Non EU preliminary custom checks. In this case delivery may be delayed to clear customs however it is the decision of the receiving country when the parcel is released & Tn Town will not be liable for this. 

International buyers may receive a customs charge. Tn Town is not responsible for this charge and it must be paid by the customer. Failure to pay the customs charge will result in additional charges and the order being returned to us and you will not receive a refund for the initial shipping cost.

Refund Policy:

You must send your return within 14 days of receiving your product or your refund will not be accepted. In order to receive a refund, the product must be unworn, tags attached, in new condition with your order receipt included. Please ship your return back to us using an outer cardboard box, to ensure protection of the shoes and the shoe box, failure to do so could lead to damage meaning we would not be able to accept the return.
Please purchase a postage label using a tracked and signed for delivery service. We recommend using Royal Mail / DPD / UPS / DHL. Please refrain from using Evri to send your return where possible. 

Once we have received and inspected your return, if it meets the requirements of our Returns Policy, your refund will be processed to your original payment method. Please allow up to 14 days from receipt of your return for your refund to be processed. Once processed, your payment provider may take additional time for the funds to appear in your account.

To start the return process please email info@tntown.co.uk or use the contact form available on our Contact Us page, quoting your order number and return reason.

We are unable to offer refunds or returns on international orders. All international sales are final.

If you select a paid premium delivery service, such as Express Shipping or Guaranteed Next Day Delivery, and that service is provided within the advertised timeframe, the additional premium delivery charge will not be refunded.  

Exchange Policy:

You must send your exchange back to us within 14 days of receiving your product or your exchange will not be accepted.  In order to receive an exchange, the product must be unworn, tags attached, in new condition with your order receipt included. Please ship your return back to us using an outer cardboard box, to ensure protection of the shoes and the shoe box, failure to do so could lead to damage meaning we would not be able to accept the return.

Please also be aware that our prices can fluctuate depending on size; if the price is different when requesting an exchange, you will be invoiced the price difference, once paid we will dispatch your exchange. If the invoice is not paid within 14 days, we will return your original order back to you.  Please allow 5-10 working days for us to process your exchange. If we are out of stock of the requested size, we will contact you via email to discuss alternative options.

Please purchase a postage label using a tracked and signed for delivery service and send to the address above. We recommend using Royal Mail / DPD / UPS / DHL. Please refrain from using Evri to send your return where possible.

You will be responsible for the cost of returning the item(s) to us.

For any further queries please contact our dedicated customer service team at info@tntown.co.uk

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FAQ's

  • When shopping at Tn Town, every item we sell is 100% guaranteed authentic. We pride ourselves on ensuring that every item is genuine and we strictly never deal with counterfeit goods.

  • We only deal with verified suppliers and our staff are trained in authentication. 
  • UK orders: We currently use Royal Mail as our courier. All items are sent tracked and signed for. Once your order is packed and dispatched, it will be delivered in correspondence with the delivery option selected at checkout (2-5 days), (1-3 days) or (Next Day Delivery).

  • Once your order is dispatched you will be provided with a tracking code via email.

  • International orders: Please see your chosen postal option for delivery time estimates.
  • All items sold by Tn Town are brand new, unless stated otherwise.

Yes, only within the UK. We accept returns and exchanges (subject to availability). If you are unhappy with the item/ items in your order, a return or exchange can be requested within 14 days of receiving your item.

  • Order confirmations are sent out automatically via email for every order, please ensure you check your spam / junk folder.